Tuesday, August 11, 2009

Valuble Lesson in Etiquette Today.

Today I learned a valuable lesson in Etiquette. I lost a sale from a fellow Etsyan ( Is that a word). I was scolded for my lack of friendliness during a conversation through Etsy. The person decided that I was so unfriendly that she would rather buy from someone else. Ouch such a hard pill to swallow. I looked back at the email exchanged and did see where I wasn't exactly friendly. I don't believe I was Rude but I wasn't friendly either.

Below is the exchange (minus Names):

(Fellow Etsian)
Hello and greetings from XX. I don't recall ever seeing Shea butter priced so low and I want to know if I purchase tonight when will you ship it out? No worries because I always pay immediately...I am thinking of 1-2 lbs...........thanks


Yes That will be no problem also I ship Priority

(Fellow Etsian)

Ok, but once you receive payment how long does it take you to ship out if i paid tonite?


If you paid today I will ship tomorrow.

(Fellow Etsian)

I decided to go with another Etsy seller because you don't seem friendly at all. You never included any sort of greeting, didn't say your name and most of all you never bothered to thank me for stopping by...I consider all these factors before buying on or offline.Sorry

So you see here folks it is not enough to have a good product or good prices but you also have to have good customer service skill also. Looking back at this exchange I wanted to think that the person was being unreasonable, but really is it too much to ask to be treated well and feel that the shop is grateful for your business or even the least bit happy that you stopped by. I did not show that in any of my exchanges.

I know my reasoning for the quick responses. I was getting a large order finalized, finishing cleaning up for company and preparing my sons school supplies for first grade. So when I answered the email I wrote quick responses and sent them off. Looking back now I realize that I could have taken a couple of minutes (At most 2 min) and wrote a nice appreciative response.

Lesson learned I will now be more open and friendly thank you Fellow Etsian for a valuble lesson.